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Refund and Returns Policy
Returns and Exchanges
We want you to be happy with your purchase. If, for any reason, you are not satisfied with your purchase, we will accept its return within 3 days for exchange or refund, although we reserve the right to apply our Terms and Conditions to any return.
- How to Return an Item
Please email nei@apartment-interior.com within 3 days of receipt of your order for return authorisation, stating the reason for the return.
All returned items must be unused, unwashed and in new condition with tags, if any, still attached. Returns that are used, washed, damaged, soiled, altered may not be accepted for refund or exchange.
If you receive an item damaged, please document the damage with photos and attach them to an email to: nei@apartment-interior.com (Please see below for further notes relating to the damage of items in transit).
- Damage
You agree to accept responsibility to inspect a product delivered to you before signing the delivery notice or allowing the delivery driver to leave. By signing the delivery notice, you acknowledge and accept that you have received the product delivered to you in an undamaged condition and that you will accept responsibility for any transit damage discovered after delivery which is not noted in writing on the delivery note.
If your product is delivered damaged, please immediately email us at nei@apartment-interior.com with details of the damage and attach the delivery note on which the damage has been recorded.
- Items Not Available for Return or Exchange
Any custom orders: all furniture, artwork, books, lightings and sale items are final and cannot be returned unless they are damaged when received.
Please note: All delivery and shipping charges are non-refundable and all return delivery and shipping costs are your responsibility. Please allow 7 days for your return to be processed.
Questions? Drop us a message!
Feel free to drop us a message and we will get back to you soonest